![]() ![]() John attended Northeastern University and the University of New Hampshire where he attained a dual degree in Business Management and Health Policy. John remains engaged and connected to emerging Human Capital and Technology trends through memberships with The World Economic Forum, Deloitte, MIT, LinkedIn and the Built in Boston Community. John was also the founder of a boutique management consulting company focused on strategic planning and development, creative problem-solving and improving business performance. ![]() Prior to Juran, John held corporate leadership positions in HR, leadership and people development, management consulting, Lean/Process Improvement and corporate strategy. John is also responsible for developing and executing business development strategies, improving strategic partnerships, overseeing the execution of the sales process, and ensuring our internal operations are focused and effective. John is committed to listening and learning about organizational challenges and helping them think through solutions that help them solve their problems and achieve their goals. John focuses on the unique needs of organizations, business leaders and employees, particularly on those who are looking to develop new skills and expertise and improve workforce capabilities. John serves as the Chief Strategy and Operations Officer at Juran. DeFeo has presented in over 30 countries. A frequent motivational guest speaker at international conferences, Dr. DeFeo’s belief that a relentless customer focus and integrity drives business results was recently noted by Steve Denning of. DeFeo has co-authored three other popular texts. His recent publication, Juran’s Quality Essentials for Leaders, provides a concise message delivered for leaders to teach them how to embrace quality, not fight it, to be a globally competitive enterprise. The human element of any organization is vital to its success and that is why Dr. ![]() 1 / 9 2017 Juran Rebrand Juran combined its classic pyramid with the Chinese symbol of humanity to express that we must lean on each other to help the other succeed. These include Business Process Quality Management, Lean, Six Sigma, Strategy Deployment and Change Management. Joseph Juran founded the Juran Institute now simply Juran in 1979. DeFeo has worked as a trusted adviser helping business leaders increase sales, reduce costs and improve its customer experience through the deployment of performance excellence programs. DeFeo, Chairman and Executive Adviser of Juran, is recognized as one of the world’s leading experts on transformational change and breakthrough quality management.
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